Client testimonials


Our passion for excellence is key to ensuring our company’s long term growth and guarantees that customers will get the very best service each and every time.

Our success is due to our team members, and our suppliers whom we interact with daily. Therefore, we remain cognizant of never taking anything for granted as we continuously challenge ourselves. By consistently exceeding our client expectations, maintaining close relationships with our suppliers and recognizing the contributions of our employees, we turn our base into strong advocates for our business.

As part of our strategy for supporting our continued growth, we are constantly exploring a variety of efficient methods to improve our customer service.

Bombardier Aerospace

Montreal, QC

HMI has provided us with a personalized and dedicated service since the very first interactions we had with them. Their outstanding commitment to a first-class customer experience and their relationship building capabilities are their best assets.

International brotherhood of electrical workers

Toronto, ON

The IBEW International Office in Canada met with Conrad Doucet in the fall of 2005 and immediately assigned the arranging of numerous conferences to HMI. Within six months, Conrad and his capable staff had located facilities in numerous provinces and finalized 8 conferences including all details that our staff had to spend time doing in the past. The number of delegates attending these conferences will range from 30 to 400 and it is estimated that since the time we have worked with them we have save an incredible amount of office staff time. We are now receiving evaluations from some of these conferences and all comments are positive.

Human resources professionals association

Toronto, ON

In my experience of planning major events at the national and international level, excellent customer service is imperative to a successful working relationship - and a successful event. HMI has always met and exceeded all my needs and expectations and helped me to deliver outstanding results.

Canadian society of hospital pharmacists

Ottawa, ON

My experience with HMI is one of assurance and confidence that they will do their best to negotiate to the best of their abilities for our company. With HMI you get immediate results from the hotels and that's assurance that all planners depend on. The Canadian Society of Hospital Pharmacists looks forward to a long and successful partnership with HMI!

Rio Tinto Alcan

Montreal, QC

We recently had to organize a workshop for 60 people in Paris ( from Montréal ) and of course we were tight on time. The participants were coming from all over the world, so the task was not easy. But with Conrad and Marc assisting our staff, we were able to find the right location, negotiate a good deal, and coordinate all the travel arrangements in time. As a result, the workshop was a great success. I also need to add that Marc who was present on site, provided us very efficient and proactive support including planning a nice tour of Paris with a great dinner to allow us to appreciate Paris despite the long work hours during the week. So sincere thanks to Conrad and Marc and of course to our RTA staff for their excellent work and support!

Cooper Vision

Rochester, NY

HMI has been handling the conference needs of our Global Information Technologies department for the past three years and will very likely continue to do so for several years to come. The HMI team understands our needs and company culture. They have successfully chosen excellent hotels and facilitated contract negotiations to match those characteristics. They make conference planning extremely easy for us.

Jetcraft

Geneva, Switzerland

« Dear HMI Team, Jetcraft is very lucky to have found you. You are accessible, efficient and I always feel reassured that you will do your utmost to find the best solution for us. So far your professionalism has meant that we have never been disappointed and your friendliness is such that we always look forward to working with you on the next project. Thank you all for your help. »

Genetec

Montreal, QC

« HMI offers the fastest and most dependable service when the Genetec communications department is planning to host its security industry Press and journalists. We can always rely on the HMI team to deliver a world-class hotel property at the best negotiated rate, assuring our guests have an unforgettable experience in Montréal—or wherever in the world we plan an event. »

Canadian Accredited Independent Schools

Toronto, ON

« The organization began using the services of HMI in 2011 as a result of a referral and I had no idea at the time how much I would come to depend on their assistance in the sourcing aspect of conference planning, the preparation stage as well as post conference. » Conrad and Patrick have the industry expertise and they use this knowledge to build relationships with their clients. I have had to call on both gentlemen (sometimes after hours) to find accommodations when our destination venue sold out and to assist with contract issues. HMI is a strong advocate for their clients and I highly recommend their services. Their friendly demeanour, enthusiasm, customer service and industry contacts make them a valuable resource to partnered with. »

Quebec Technology Association

Montreal, QC

« We trusted HMI with our two most important projects and we have been thrilled with the outcomes. The personalized service that Laurent gives is beyond compare. He quickly negotiated the best terms for our groups and he saved us a tremendous amount of time. Based on our experience, we can only recommend HMI services. Their support is a great asset to any event planner. »

Collège des médecins du Québec

Montreal, QC

« I have been using HMI services to help me with my hotel requirements for various events. Their assistance is crucial to me as they get things done in a professional and timely manner. I am sure they saved me a lot of time and probably some costs too, on top of sparing me the long negotiations I used to have myself with the hotels, which can prove to be tedious sometimes. Thank you HMI! »